Dear Emma, an engineer came to my house and he said that there was in fact a problem as the signal was very low. He went outside the house where the fibre is coming from and made some changes. Then he referred it was fix. For the first couple of days the issue was in fact resolved. Then, it got worse, worse and worse and now we have to constantly reset router or use our mobile broadband to attend our meetings. This is completely unacceptable. Today the speed test was 969 KBPS!!! How this is possible?
Can you please let me know what can you do as we cannot loose our jobs because of Virgin not able to deliver a service we are paying for?
Many thanks.