Virgin Media Community

[Greenpalmer]

As per the title my connection (Hub 3) has very poor signal to noise ratio, especially on channels 3 and 4. Here are the stats:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	5.5	38	256 qam	9
2	211000000	5.4	37	256 qam	10
3	219000000	5.1	33	256 qam	11
4	227000000	5	32	256 qam	12
5	235000000	4.8	37	256 qam	13
6	243000000	4.6	37	256 qam	14
7	251000000	4.5	37	256 qam	15
8	259000000	4.6	38	256 qam	16
9	267000000	4.5	38	256 qam	17
10	275000000	4.1	38	256 qam	18
11	283000000	3.9	38	256 qam	19
12	291000000	3.2	37	256 qam	20
13	299000000	3	37	256 qam	21
14	307000000	3.7	37	256 qam	22
15	315000000	5	38	256 qam	23
16	323000000	5.6	38	256 qam	24
17	331000000	5.5	38	256 qam	25
18	339000000	5.4	38	256 qam	26
19	347000000	5.1	38	256 qam	27
20	355000000	4.8	38	256 qam	28
21	363000000	4.6	38	256 qam	29
22	371000000	4.6	38	256 qam	30
23	379000000	4.4	38	256 qam	31
24	387000000	4.1	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	154	0
2	Locked	37.6	148	0
3	Locked	33	8711675	31
4	Locked	32.3	126559896	42
5	Locked	37.6	186	0
6	Locked	37.6	125	0
7	Locked	37.6	143	0
8	Locked	38.6	152	0
9	Locked	38.6	179	0
10	Locked	38.6	161	0
11	Locked	38.6	183	0
12	Locked	37.6	321	0
13	Locked	37.6	355	0
14	Locked	37.6	387	0
15	Locked	38.9	139	0
16	Locked	38.9	128	0
17	Locked	38.9	115	0
18	Locked	38.6	159	0
19	Locked	38.9	101	3
20	Locked	38.9	122	0
21	Locked	38.6	147	0
22	Locked	38.9	97	0
23	Locked	38.6	133	0
24	Locked	38.6	130	166

What can be done to rectify this problem?

[g0akc]

You will need to get a VM technician out to fix.

(Do just check your cable connections to the hub are all OK/tight beforehand)

[Greenpalmer]

OK thanks. How do I arrange that?

[Greenpalmer]

Anybody?

[tehwolf]

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@Greenpalmer wrote:

Anybody?

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you either need to call it in, 08:00 is the best time, or you need to wait here for a few days (5 - 10, sometimes sooner) for a member of the forum staff to pick it up. 

[Greenpalmer]

OK thanks for the info.

As phoning support is such a nightmare and so useless I'll wait for a member of the forum staff to pick it up.