Hi there,
Setup - VM Hub 3 (modem mode) and wired (Cat 6) Deco M4 router connected to it.
On Sat 20th we suddenly lost connection. Since then we've reset the router and rebooted the Hub, establishing a connection again, but we're now experiencing inconsistent speeds across LAN and WiFi, ranging from 4Mbps to 100Mbps (our plan is 100 down).
After doing some research and logging network logs, I believe there is an issue with our line or the hub. I've notice we only have one upstream when we should have 4. Hub data below.
Can someone please advise on how to resolve this, a flat of 4 have been working on 4G because the connection is unreliable.
Cheers,
Michael
Status
Item Status Comments
Acquired Downstream Channel (Hz) | 203000000 | Locked |
Ranged Upstream Channel (Hz) | 32600040 | Locked |
Provisioning State | Online | |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 0.9 | 36 | 256 qam | 9 |
2 | 211000000 | 2.5 | 37 | 256 qam | 10 |
3 | 219000000 | 3.4 | 25 | 256 qam | 11 |
4 | 235000000 | 1.4 | 37 | 256 qam | 13 |
5 | 243000000 | 0.7 | 37 | 256 qam | 14 |
6 | 251000000 | -1 | 36 | 256 qam | 15 |
7 | 259000000 | -2.5 | 35 | 256 qam | 16 |
8 | 267000000 | -3.7 | 34 | 256 qam | 17 |
9 | 275000000 | -2.5 | 35 | 256 qam | 18 |
10 | 283000000 | -0.5 | 36 | 256 qam | 19 |
11 | 291000000 | 0.5 | 37 | 256 qam | 20 |
12 | 299000000 | 3.5 | 38 | 256 qam | 21 |
13 | 307000000 | 1.2 | 37 | 256 qam | 22 |
14 | 315000000 | 3.4 | 38 | 256 qam | 23 |
15 | 323000000 | 3.5 | 38 | 256 qam | 24 |
16 | 331000000 | 4.3 | 38 | 256 qam | 25 |
17 | 339000000 | 4.5 | 38 | 256 qam | 26 |
18 | 347000000 | 4.6 | 38 | 256 qam | 27 |
19 | 355000000 | 6.1 | 38 | 256 qam | 28 |
20 | 363000000 | 5.1 | 38 | 256 qam | 29 |
21 | 371000000 | 6.4 | 38 | 256 qam | 30 |
22 | 379000000 | 5 | 38 | 256 qam | 31 |
23 | 387000000 | 4.6 | 38 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.3 | 330858857 | 6330 |
2 | Locked | 37.6 | 207493110 | 18346 |
3 | Locked | 25.6 | 30708751 | 1312217077 |
4 | Locked | 37.3 | 46574 | 1692 |
5 | Locked | 37.6 | 20463 | 1777 |
6 | Locked | 36.3 | 28655 | 2652 |
7 | Locked | 35.5 | 42099 | 2560 |
8 | Locked | 34.4 | 82918 | 3846 |
9 | Locked | 35.5 | 33013 | 2265 |
10 | Locked | 36.3 | 20951 | 1806 |
11 | Locked | 37.3 | 11103 | 1532 |
12 | Locked | 38.6 | 5639 | 1293 |
13 | Locked | 37.6 | 7250 | 1089 |
14 | Locked | 38.6 | 3037 | 705 |
15 | Locked | 38.9 | 2075 | 627 |
16 | Locked | 38.6 | 1611 | 582 |
17 | Locked | 38.9 | 1113 | 399 |
18 | Locked | 38.9 | 848 | 394 |
19 | Locked | 38.6 | 978 | 138 |
20 | Locked | 38.9 | 1200 | 62 |
21 | Locked | 38.9 | 913 | 43 |
22 | Locked | 38.6 | 916 | 16 |
23 | Locked | 38.9 | 1238 | 13 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt057+voc-b.cm |
Primary Downstream Service Flow
SFID | 741326 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 741325 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |