Menu
Reply
m251stafford123
  • 5
  • 0
  • 0
Joining in
142 Views
Message 1 of 8
Flag for a moderator

Improved but still poor reception

I split the frequencies as suggested and that's helped a bit.

However the wifi is still off and on around the house and has very slow speeds a few feet away from the router (compared to how it before Christmas - it was terrific for years but now close to unusable!).

For example, when I'm downstairs (the router is on the 1st floor) and open up my laptop it doesn't connect even though things were running perfectly on the 1st floor. 

What else could be wrong?

0 Kudos
Reply
gary_dexter
  • 28.92K
  • 1.77K
  • 3.78K
Alessandro Volta
138 Views
Message 2 of 8
Flag for a moderator

Re: Improved but still poor reception

What are wired speeds like?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
m251stafford123
  • 5
  • 0
  • 0
Joining in
137 Views
Message 3 of 8
Flag for a moderator

Re: Improved but still poor reception

Around 200mbps, as per the M200 package I'm on.
Wifi speeds are this quick too when I'm near the router.
Thanks.
0 Kudos
Reply
gary_dexter
  • 28.92K
  • 1.77K
  • 3.78K
Alessandro Volta
133 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: Improved but still poor reception

That's normal behaviour for the hubs (poor) wifi output.

You can put the hub into modem mode and attach your own router or mesh system if you need better wifi coverage.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
m251stafford123
  • 5
  • 0
  • 0
Joining in
122 Views
Message 5 of 8
Flag for a moderator

Re: Improved but still poor reception

Thank you - is there any disadvantage to having the hub in modem mode and getting my own router? (Apart from the cost of getting a router I guess).

Thanks.
0 Kudos
Reply
jbrennand
  • 20.53K
  • 2.18K
  • 3.63K
Very Insightful Person
Very Insightful Person
120 Views
Message 6 of 8
Flag for a moderator
Helpful Answer

Re: Improved but still poor reception

Nope - except perhaps having an extra box to plug in.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
m251stafford123
  • 5
  • 0
  • 0
Joining in
117 Views
Message 7 of 8
Flag for a moderator

Re: Improved but still poor reception

Very helpful - many thanks for the speedy advice.

0 Kudos
Reply
Tudor
  • 7.94K
  • 636
  • 1.38K
Alessandro Volta
94 Views
Message 8 of 8
Flag for a moderator
Helpful Answer

Re: Improved but still poor reception

A far better option would be to run an Ethernet cable to downstairs and the use a good quality Wireless Access Point. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply