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Pauli1
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Impossible to speak to Virgin media on phoneline

After a recent and significant price increase I wish to discuss my virgin media contract but 0345 4541111 takes no calls and is always busy.

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g0akc
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Re: Impossible to speak to Virgin media on phoneline

try at 08:00 in the morning

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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
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mwyatt80
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Re: Impossible to speak to Virgin media on phoneline

Go through to retentions, option 4 then 4 again. Probably hold for about 45 minutes in the day, unless you try at 8 as suggested in previous comment 

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Martin_N
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Re: Impossible to speak to Virgin media on phoneline

Hi Pauli1,

 

Thank you for your post and welcome to the community. 

 

Our apologies for any frustration in getting through to the team. 

 

We are experiencing high then normal call volumes. 

 

We do advise to continue to try calling in.

 

^Martin

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