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Impossible to get ahold of anyone.

In light of the ongoing Covid-19 situation, the fact that my WiFi has been down for more than 48h is absolutely insane. I need to work from home. I've tried to get in touch with Virgin by phone, to resolve my issue through the customer service steps on My Virgin Media.com, through the automated text messages... Nothing. I have just spent £78 paying bills on here, despite the need to put money aside to eat, just so I could work, and now I can't work. The current situation is dire, and I have resorted even to Twitter in order to get in touch. Please, anyone on this forum with the power to direct me to somewhere where I can book an engineer or get some sort of fix, please do.

(THERE ARE NO SERVICE OUTAGES IN MY AREA!) 

In the meantime everyone else on this board stay safe. Scary times. 

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Re: Impossible to get ahold of anyone.

Good Morning,

Please PM me your account number and postcode and I will have a look into it for you.

Zoe

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Impossible to get ahold of anyone.

Hi
Have you got internet access through cabled connection?

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Impossible to get ahold of anyone.

I am afraid not, there is no connection of any sort. 

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