I have been trying to cancel my Virgin plan for weeks. The phone line is however completely not operating as I have wasted hours on the line, so I decided to follow their own instructions and send a First Class Signed For letter instead. However, I still have not received any acknowledgement of this. The result has been that I have been forced into the new payment date of 25th September, and then after that will have to wait for the one month advance cancellation, essentially requiring to pay two months more than I wanted to. This is especially bad as the reason I cancelled was an unexplained doubling of bills, which is hardly something I want to pay for further. The cancellation experience is simply beyond badly handled and actually simply harmful for me and other customers to the point where I question the legality of such unexplained stalling techniques.
