The wifi stopped working really randomly last night and when I go to connect to it (it still appears as a network able to connect - just says weak security) I get a pop up that checks for problems and I keep getting the same message back: that my IPv4 address is not valid and that my broadband connection is down. It also asks me to move closer to the hub but I am sitting right in front of it.
I have turned the hub off for 5 mins then back on - no change. I have pressed down the key hole reset button for 60 seconds - no change. I’ve checked my area for any issues and doesn’t seem like there are any. The Hub itself just displays a yellow light even after I’ve just rebooted it or turned it off and on.
I work from home and need this fixed ASAP but I am a tenant in this house and did not set up the wifi myself so I cannot log in to check it out more in depth. Also my landlord is abroad so he would probably be useless to get information out of.
Anyone know how I can fix this issue?? Or do I need to call someone to come have a look (though it is lockdown right now so I’d rather not do that).
One problem I foresee is that as you are not the Virginmedia account holder, due to GDPR it will be impossible for Virginmedia to look into the account or even replacement parts or an engineer, as only the account holder is allowed to request that.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks