Virgin Media Community

[dbagnall2002]

Very strange but the wife's iPhone doesnt receive notifications when connected to WiFi, my phone (abdroid) is fine.

Any ideas?

Thanks

[g0akc]

What notifications?

Are other functions on the iPhone OK on the Wi-Fi - email, web browsing, maps, apps?

Does she get notifications if on mobile data?  On other Wi-Fi in shops, outside cafes etc. ?

[Lee_R]

Hi @dbagnall2002. Thanks for posting and welcome to our community.

I am sorry for any inconvenience your wife may be experiencing as a result of the notifications not being received when on WiFi.  Are both  the device and your WiFi with Virgin Media?  And if your WiFi is with us, is it only your home WiFi that you're noticing this issue with?

Regards

Lee_R

[dbagnall2002]

Hi Lee, 

I purchased a new router for WiFi purposes and all is working as expected now.

[Lee_R]

That's better news @dbagnall2002. But I am sorry for any inconvenience this may have caused you. 

Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee