Virgin Media Community

[maxfox44]

Hi

I’ve got a standard IP camera which was connected wirelessly from my Hub3.  This weekend the camera app can’t find the camera on the network. Obviously I’m looking into the camera itself, but I just wanted to rule out any VM changes that could have caused this problem. Does anyone know of anything that’s changed?

[jbrennand]

It may just have dropped of the connection have you reset it and can it see your network SSID? Are other devices working ok and are both 2.4 and 5 GHz network band still broadcasting? Is your camera dual-band or is it limited to the 2.4?

There have been a few reports recently where the Hub3 can lose one or the other bands. Try logging into the settings and see if one or other has become "inactivated" If not turn them off then back on and save the settings.

Finally try a 60 second hold pinhole reset and see if that helps

[maxfox44]

Thanks for your reply. Everything else on WiFi is working.

I will login later and do as you suggest.