Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
164 Views
Message 1 of 6
Flag for a moderator

I would like to cancel my contract

Hi, I would like to cancel my contract but I can’t login virgin media app because I don’t have my account number or I didn’t get any welcome email or something. Please show me the fastest way to cancel my contract 

0 Kudos
Reply
Highlighted
  • 917
  • 48
  • 110
Superfast
155 Views
Message 2 of 6
Flag for a moderator

Re: I would like to cancel my contract

to cancel you have two options

1) call CS and go thru to cancellations
2) put it in writing to the address as per the Ts&Cs (however if you don't have account number that might be tricky)

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
144 Views
Message 3 of 6
Flag for a moderator

Re: I would like to cancel my contract

Can you just explain what is Ts&Cs ? 

0 Kudos
Reply
Highlighted
  • 30.41K
  • 1.52K
  • 5.28K
Very Insightful Person
Very Insightful Person
141 Views
Message 4 of 6
Flag for a moderator

Re: I would like to cancel my contract

T&Cs https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
56 Views
Message 5 of 6
Flag for a moderator

Re: I would like to cancel my contract

When I try to call CS the auto answer says that  i have to use online services due to covid. As i say, I don’t have my account number or reference number. I ve been tryin to cancel my contract since 2 months. You have no shops open no CS working and keep charging me for the internet that I can’t even use because I moved my house. Also you didn’t send me any email which shows my acc information or ref code. You were just so quick and determined while you were taking my money. I am going to tell all my friends and family members to never use virgin services. Help me to cancel this contract asap pls

0 Kudos
Reply
Highlighted
  • 917
  • 48
  • 110
Superfast
28 Views
Message 6 of 6
Flag for a moderator

Re: I would like to cancel my contract

you have been given the three methods available to cancel.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply