• 1
  • 0
  • 0
Joining in
Message 1 of 2
Flag for a moderator

I was charged the activation fee and one-off flexi fee twice.

I was billed at the beginning of my contract an upfront cost of £65. £45 for the flexi fee and £20 for the activation fee. This was fine and I paid it. Then when I got my first monthly bill, the activation fee and flexi fee had appeared again. I rang up and the spokesperson told me I hadn't paid anything, even though I have bank statements that say otherwise. He told me to contact online chat, and I have been trying to for the past week, but it always says the service is unavailable. Not sure what else I can do from this point.


Note: I know this is probably not the sub to post this but ah well.

0 Kudos
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: I was charged the activation fee and one-off flexi fee twice.

Hi LsQs_DuB, 

Thanks for your post and apologies to hear you are having an issue with this. 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,

Forum Team

New around here? To find out more about the Community check out our Getting Started guide

0 Kudos