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LsQs_DuB
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I was charged the activation fee and one-off flexi fee twice.

I was billed at the beginning of my contract an upfront cost of £65. £45 for the flexi fee and £20 for the activation fee. This was fine and I paid it. Then when I got my first monthly bill, the activation fee and flexi fee had appeared again. I rang up and the spokesperson told me I hadn't paid anything, even though I have bank statements that say otherwise. He told me to contact online chat, and I have been trying to for the past week, but it always says the service is unavailable. Not sure what else I can do from this point.

 

Note: I know this is probably not the sub to post this but ah well.

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Forum Team (Retired) Kath_F
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Re: I was charged the activation fee and one-off flexi fee twice.

Hi LsQs_DuB, 

Thanks for your post and apologies to hear you are having an issue with this. 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Speak soon,
 

Kath_F
Forum Team



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