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I want the pods but the connect apps lies

Joining in

I want to try out the new pods to help with my wifi as its constantly dropping out. Im sure i need a new box personally but I've tried using the app and its states im getting over 30mb download in all rooms. This is just not true and latest speed test states its 3.35mb. The website just sends me around in circles and the webchat does just states the opening times but doesnt have a chat box! how do i get them?


Very Insightful Person
Very Insightful Person

See this....


Do you know if its a wifi only issue (are ethernet connected devices ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App or Apple Airport Utility) to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

If not free to you… you will be charged £8/month for up to 3 pods (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3).

£40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Spend more for additional advanced“features” - if required.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.


The Connect app lies !!! - It sure used to about the Latency & Jitter figures were out by about 1000x and 200x !

VM Hubs may be free or not, but they are not for us.
Our choice was for network equipment under our configuration & control, kit that can work with any ISP.

Joining in

I don't understand what  you have said 

Forum Team (Retired)
Forum Team (Retired)

Hi ploppy54 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear you're experiencing issues with your service. I've attempted to run diagnostics on our side, but have been unable to do so as your Hub is in Modem Mode. Please be aware that our WiFi Pods are not compatible with Modem Mode, and as a result, you would have no benefit from ordering them, which is why the Connect App is not giving you the option.

Can you please try doing the tests in Router Mode, and keeping it in Router Mode whilst we run tests? From there, we'll be able to assist further.


Reece - Forum Team

New around here? To find out more about the Community check out our FAQ

What does that even mean?? I just want stable Internet throughout my house is that too much to ask for? 

Hi @ploppy54.

Thanks for the update. As you are using another Hub against ours rendering it inoperable, the WiFi pods will not work, also in conjunction the Hub that you have attached is hindering your speeds/signal  around your property. To have a stable signal and speeds with our WiFi Max pods, you will not be able to use your Hub as the leading source of your network.


Okay so what is the solution? 

Hi Ploppy54,

Thanks for coming back to us about this WIFI Pod ordering issue. 

The solution to this would be to remove your 3rd party equipment from your Hub and pop the Hub back into Router Mode. 

Once you've done this, please reinstall the Connect App and begin the scans again. 

Because your 3rd party equipment is no longer connected and you'll have your Hub in Router Mode, the Connect App will allow you to do a full scan. 

However, as Reece mentioned - If you're planning on continuing to use your 3rd party router after doing the scan, there is little value in ordering the Pods as they will NOT work with 3rd party equipment. The other users on the community can help you find a suitable 3rd party mesh system, as this is not something we can support with.

Please let us know the outcome once you've done this.