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FREYAMD1106
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I've been trying to cancel my contract for 2 weeks now!

I feel I am in the same boat as everyone on here..but it's come to me writing on a community board to try and resolve this issue!

I am simply trying to cancel my virgin media contract yet it became increasingly clear how obstructive and difficult this is proving to be...I've been calling Mon-Friday 08.30 every morning for nearly 3 weeks now, at times being on hold for over an hour..then cut off. I'm a nurse so having to call before my shifts / on my lunch break / rare days off!!!!

How can this actually be legal? VM provides a shoddy WIFI service as it is, now you can't even cancel it! And obviously I can't just cancel my direct debit.

Seriously I need help from the virgin team - I'm really losing the will here.

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Z92
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Re: I've been trying to cancel my contract for 2 weeks now!

You can cancel it by writing to the address in your contract saying you want to cancel, takes about 10 minutes. 

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FREYAMD1106
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Re: I've been trying to cancel my contract for 2 weeks now!

thank you!

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