Virgin Media Community

[Jerrytidball]

I am a max customer with volt benefits but never received any free Wi-Fi pods and cannot seen to order these even after using app to find Wi-Fi issue areas and it saying I need them 

[newapollo]

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .

The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.

(The app needs to show you get download speeds under 20Mbps to be able to order the pod )

Please try following the instructions <<< here >>> 

If that doesn't work  you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

[Jerrytidball]

Thanks for reply 

I have done that on app but don’t get any option to order pods even though app is recommending them 

[newapollo]

Have you tried calling the 0800 number instead?

[Jerrytidball]

No but I will thanks