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alebeg
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I received incomplete return package

Hi, 

I am moving to a new area where Virgin does not have coverage. So I am cancelling my account.

I have a hub and a TV box, but in my pre-paid return package there is only a bubble bag for the hub and not a cardboard box for the TV box. How can I get the correct return package? The TV box definitely doesn't fit inside the plastic bag. Thanks!

All the best, Alejandra.

 

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gary_dexter
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Alessandro Volta
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Re: I received incomplete return package

From the website...

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack


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alebeg
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Re: I received incomplete return package

Thanks, I had seen this but I thought it not very useful because they could send me the wrong package again. Anyway, I´ll try and see what happens. Thanks again.

All the best, A. 

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