I ned a new hub, red light on permanent, cannot get through to virgin media customer service

[Cuthbert8166]

Red light on hub. I need an engineer to come and supply a new box, cannot get through to virgin media customer service to get any help

[jbrennand]

What Hub model is it ? If a Hub3, is it in normal router mode or is it in modem only mode ?

[charleigh]

Also having this problem - have tried restarting router and still get a solid red light. Can't get through on phone, is there a chat or email option for contacting customer support?

[Kain_W]

Hi Cuthbert8166,

Thanks for your post and welcome back to the community.

Sorry to hear the red light is still appearing, so we can investigate the matter further I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Hi charleigh,

Thanks for your post and welcome back to the community.

Sorry to hear you're experiencing issues with your Hub, so we can get this sorted I've dropped you a PM,

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM charleigh,

The appointment has now been booked in for you.

Do let us know if you require any further assistance.

Take care,