Virgin Media Community

[ronniefesta]

Hi, I am slowly losing the will to live.

I've been in contact with tech 3 times and they keep fobbing me off.

My superhub 3 is in moden mode, and I use a Netgear Nighthawk router. Tech support just blame the 3rd party router. However this is not the case.

When I click "check Router Status" on the hub homepage(192.168.100.1) and click the network log, I see when I get the issue, its always between midnight and 1 am. for some people that wouldnt be a problem, but it is for me.

Time Priority Description

30/01/2021 00:40:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 00:38:24	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 00:38:24	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 00:31:2	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 00:27:50	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 00:27:50	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 15:54:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 14:48:40	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/01/2021 14:48:15	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 00:52:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 00:49:31	notice	Received REG-RSP while in REG-HOLD1 state;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 00:49:28	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 00:49:28	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 17:32:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 17:31:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 17:25:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 17:23:38	Warning!	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 17:23:38	Warning!	Initializing Channel Timeout Expires - Time the CM can perform initial ranging on all upstream channels in the TCS has expired;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 16:23:29	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/01/2021 16:23:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

My BQM is here

https://www.thinkbroadband.com/broadband/monitoring/quality/share/eff7e58cd737bd26c6fa2a83c7cff348ed...

VIrgin claim the up and download limits are correct and just insist i put the superhub 3 back into Router mode - which I really dont want to do.... Especially when the logs are telling me that they are not supplying a connection for a few mins each night.

Any help would be greatly appreciated. I am in Area Code 30

Thanks

[ronniefesta]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	267000000	2	40	256 qam	17
2	139000000	-0.7	38	256 qam	1
3	147000000	-0.2	40	256 qam	2
4	155000000	0	40	256 qam	3
5	163000000	0.4	40	256 qam	4
6	171000000	1	40	256 qam	5
7	179000000	1	40	256 qam	6
8	187000000	1	40	256 qam	7
9	195000000	1.2	40	256 qam	8
10	203000000	1.2	40	256 qam	9
11	211000000	1.5	40	256 qam	10
12	219000000	1.5	40	256 qam	11
13	227000000	1.2	40	256 qam	12
14	235000000	1.5	40	256 qam	13
15	243000000	1.7	40	256 qam	14
16	251000000	1.7	40	256 qam	15
17	259000000	2	40	256 qam	16
18	275000000	2	40	256 qam	18
19	283000000	2.4	40	256 qam	19
20	291000000	2.9	40	256 qam	20
21	299000000	3	40	256 qam	21
22	307000000	3	40	256 qam	22
23	315000000	3.5	40	256 qam	23
24	323000000	3	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	35	0
2	Locked	38.9	177	0
3	Locked	40.3	227	0
4	Locked	40.3	25	0
5	Locked	40.3	11	0
6	Locked	40.3	24	0
7	Locked	40.3	13	0
8	Locked	40.3	25	0
9	Locked	40.9	14	0
10	Locked	40.3	10	0
11	Locked	40.3	9	0
12	Locked	40.3	32	0
13	Locked	40.3	22	0
14	Locked	40.3	16	0
15	Locked	40.3	18	0
16	Locked	40.3	30	0
17	Locked	40.3	27	0
18	Locked	40.3	34	0
19	Locked	40.3	37	0
20	Locked	40.9	44	0
21	Locked	40.9	51	0
22	Locked	40.3	57	0
23	Locked	40.3	63	0
24	Locked	40.3	132	0

[ronniefesta]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

46199980

51

5120

64 qam

5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt060-b.cm

Primary Downstream Service Flow

SFID	262776
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	262775
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[ronniefesta]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	267000000	Locked
Ranged Upstream Channel (Hz)	46199980	Locked
Provisioning State	Online

Thanks

[carl_pearce · Accepted solution]

You've got an upstream issue as you only have one upstream channel, when you should have four.

[ronniefesta]

Looks like I will be ringing again.

Thanks