Hi Kevdoccfc,
Thank you for your post to the Community and apologies for the delay in response.
I am sorry to hear you have been experiencing issues with the service. On reviewing your account, I can see that our team have been in contact with your regarding your complaint. Have you received the response?
If you are still experiencing issues, can you please expand on what has been happening and I will be happy to take a closer look in to this for you.
Thank you
Nat