Virgin Media Community

[NW45]

I have phoned twice to check when an engineer is schedule to visit and have had no confirmation by email/text

[jpeg1]

Any appointment should be shown in your MyVirginmedia account. It it isn't shown then there isn't one. 

If you requested a visit for a fault it may have been cancelled because there is a wider area issue. 

What was the visit for, and who promised it? 

[Chris_W1]

Hi NW45, thanks for the message and sorry to hear that you have had no conformation. 

I will send you a PM so that things can be confirmed for you.

Please look out for the purple envelope.

Kind regards, Chris. 

[Chris_W1]

Hi NW45, thanks for the message, 

I am glad that this is on the way to becoming resolved, please let us know how it goes?

Chris. 

[NW45]

Hi Chris,

I just was informed of the delivery but I also need an engineer to sort out my WiFi which is not working and it is the date of that visit I have not been able to establish.  

Thanks for your help - Neil

[Matthew_ML]

Thank you for reaching out and letting us know this.

What is going on with your WIFI, is it not working does a cable connection work?

What lights are on the hub? Thanks