Virgin Media Community

[VM_logTP]

In addition, on this page - https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi, under "WiFi Pod Performance" and then "My lights are pulsing for longer than expected", the link to WiFi Pods Troubleshooting Guide does not work. 

[ozsat]

https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi is the link with the issues - your link doesn't link.

[Matthew_ML]

Hello VM_logTP, thank you for reaching out and I am sorry to see you cannot find the help you need for the pods.

I have just tried this link and it works fine for me, how did you try accessing it?

Did you try another device or browser? 

I know we've had a few issues with the website so it could of been affected by that but everything is back up and running now.

Please try this link again https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi let me know what happens. Thanks 

[VM_logTP]

I think I can see the problem, there’s a space at the end of the link?

[Natalie_L]

Thanks for getting back to us VM_logTP.

Have you been able to access the link since your last post?

Let us know and we will do all we can to help. 

[VM_logTP]

No the link still doesn't work.  I've tried it on Windows 10 as well. 

So on this page - https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi

Scroll down to WiFi pod performance, then look for this link

This is the address it is going to - https://www.virginmedia.com/help/virgin-media-booster-and-pods-troubleshooting/virgin-media-pod-trou...   I get a 404 error message "Oops! We can't find the page you're looking for".

[Ryan_N]

In complete honesty, I think that link would only go to the page that you're on currently. 

Cheers, 

Ryan. 

[VM_logTP]

Then there’s no point in having a link. Can your web team remove it?

[Akua_A]

Thank you for letting us know @VM_logTP.

Our team is currently in the process of updating elements of the website. Please bear with them while they work to do this. 

Thanks,