Around 2pm. I lost connection to my Virgin Media Hub 3.0. Phones and PCs disconnected. I rebooted the router. Cable connected pc, connected within a few minutes. The mobiles and wireless reported there was a password change. I thought that was nonsense and so I power cycled it again but the result was the same. The wireless passphrase has reverted to the default. The wireless and mobile devices are now reconnected to the Internet. But... I wanted to log on to the settings hub page to put everything back but it wasn't accepting my password. I tried the default password (written on the bottom of the hub) but that didn't work either. I then used a pin to factory reset the router. Ten minutes later all the devices can connect to the Internet but I cannot log onto the router with the number written on the bottom of the hub.
I am unhappy with how difficult it has become to report issues to Virgin Media. The phone number which i used to resolve last time the router no longer allows me to speak to an agent. The final message was 'there is a problem with your Virgin Media hub. Check all your cable connections and turn your router on and off. We have sent a message to your phone for information on what to do if this doesn't work.' All it does is bring me here. This really is a long convoluted route to fix this issue.
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The first time I used a pin used for needlework. It hurts like the devil when you press it at the eye end of the needle. As such i could only press it in for a few seconds. A drawing pin doesn't work as it's not long enough. In the end i unwound a paperclip and I held it in firmly for 10 seconds and it did do the trick, so well done 👏 for that. I still can't understand, why the router has sat there for two years and almost forgot it was there and then suddenly, for no apparent reason, it 'falls over.'