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I can’t connect my laptop!

I blocked one of my laptops From using the WiFi, using my virgin media phone app.  It was paused and then unpaused, but it still seems to be unable to connect back to the network. I’ve tried rebooting the app, the modem several times, but this one laptop in particular will not connect for love nor money! Please help!!

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Re: I can’t connect my laptop!

It may be a good idea to carry out a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Instructions for Hub 3

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
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Re: I can’t connect my laptop!

Hi Sashdee

 

Thanks for posting and welcome to the community.

 

Have you been able to do the PIN reset as per MikeRobbo's answer?

 

Kind regards,

 

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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