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Hun not working

We received the new hub just getting flashing green arrows can’t seem to connect tried a few times to ring, but an average of 49 mins and then someone just hanging up seems somewhat ridiculous 

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Alessandro Volta
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Re: Hun not working

Have you activated it?


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Re: Hub not working

I’ve followed the instructions to install the hub does not mention I have to activate it?

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Alessandro Volta
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Re: Hub not working

It sounds like the box hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1,2 and 4.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

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