Has tech out on Thursday and it worked fine now it keeps turning itself off no lights on it all when I reboot it , it lights up then after 5 mins all lights go off completely!! trying to ring is hopeless 2 hour wait to be told I will send some signals 😡😡 how are we supposed to work from home with no broadband? come on Virgin sort it out I can’t keep ringing everyday to be fobbed off by someone with fake English accent
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
If internet access is 'mission critical' you could look at getting a 3G / 4G / 5G data dongle from a Mobile company, or more data on your mobile contract, or a cheap BT Line or maybe a Business contract with the better SLAs and free 4G Dongle for when there are problems.
No issues in area , hun just goes off like it looses power all lights turn off rill you reboot it then it my stay on anything from 5 mins to 2 hours then it repeats it , sick of trying to ring up and my air in queue for 2 hours , is anyone having same problem? I did noticed earlier on in year some gamers were having same issues not sure it was fixed for them yet
I'm sorry to hear that after your engineer visit, you were still having some issues with your broadband service. I've been able to locate your account and view the back end of your services and everything looks pretty much perfect, in regards to your hub specs and signal levels. I can also see that the engineer replaced the cabling whilst he was there, so if the problem is still there, I'm not too sure what could be causing your hub to reset itself.
Can you please let us know if you're still having issues and we'll be more than happy to help further.