Virgin Media Community

[Living15]

My Hub 3 has a constant red power light. 

I’ve done all the resets and reboots but it still comes and stays as red. 
WiFi still works fine on all devices. 

how do I go about getting a replacement? 

[Steven_L]

Hey @Living15,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issues that you're having at the moment with your hub, I can arrange an appointment from here for your hub to be replaced but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @Living15.
I have arranged for the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you’ll see your appointments on your account dashboard. However, this can take up to 24 hours to be updated. 

Regards,

Steven_L