Huge download drops and cuts all the day - Broadband - Bromley BR1 3BP

[edwardkenway19d]

I'm having lots of packet loss and drops in the download speed since last week, everyday the same issue. 

I have Hub 5, I updated it, changed the cables to good quality ones, checked everything, turned it off for few hours to see if it's something to do with the Hub 5 Heating up, none of that helped. 
 
I did also book an appointment with a technician and got no message/call, waited a whole day for the technician and no one came to my house.

Also I did some tests, and the result was insane packet loss, and drops in the download speed (the weird thing is Upload speed doesn't go down), I doubted the road construction that happened the last two weeks in Bromley Widmore Road. Maybe there was some issues with the cables maybe not quit sure.

Broadband Quality Monitor

Let me know what can be done to solve it.

[edwardkenway19d]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	-10.8	38	QAM 256	22
2	138000000	-9.9	38	QAM 256	1
3	146000000	-9.1	39	QAM 256	2
4	154000000	-8.4	40	QAM 256	3
5	162000000	-8.8	40	QAM 256	4
6	170000000	-9.1	39	QAM 256	5
7	178000000	-10.6	38	QAM 256	6
8	186000000	-11.2	38	QAM 256	7
9	194000000	-10.1	39	QAM 256	8
10	202000000	-9.4	39	QAM 256	9
11	210000000	-8.8	36	QAM 256	10
12	218000000	-9.1	30	QAM 256	11
13	226000000	-10	28	QAM 256	12
14	234000000	-11.7	38	QAM 256	13
15	242000000	-12	37	QAM 256	14
16	250000000	-11.2	38	QAM 256	15
17	258000000	-11.1	38	QAM 256	16
18	266000000	-11.7	37	QAM 256	17
19	274000000	-12.4	37	QAM 256	18
20	282000000	-12.8	36	QAM 256	19
21	290000000	-12.4	37	QAM 256	20
22	298000000	-11.3	37	QAM 256	21
23	314000000	-11	37	QAM 256	23
24	322000000	-12.2	37	QAM 256	24
25	330000000	-12.9	36	QAM 256	25
26	338000000	-12.5	36	QAM 256	26
27	346000000	-11.9	37	QAM 256	27
28	354000000	-12.5	36	QAM 256	28
29	362000000	-12.8	36	QAM 256	29
30	370000000	-13.6	35	QAM 256	30
31	378000000	-13.7	35	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38	5	0
2	Locked	38	21809	14
3	Locked	39	5481	15
4	Locked	40	382	25
5	Locked	40	440	11
6	Locked	39	1236	15
7	Locked	38	3146	3
8	Locked	38	3956	1
9	Locked	39	993	0
10	Locked	39	1225	3
11	Locked	36	1137	11
12	Locked	30	7133027	0
13	Locked	28	47279088	4957
14	Locked	38	3081	0
15	Locked	37	2117	0
16	Locked	38	821	0
17	Locked	38	816	0
18	Locked	37	890	0
19	Locked	37	668	0
20	Locked	36	297	0
21	Locked	37	29	0
22	Locked	37	13	0
23	Locked	37	1	0
24	Locked	37	3	0
25	Locked	36	65	0
26	Locked	36	84	0
27	Locked	37	18	0
28	Locked	36	139	0
29	Locked	36	842	0
30	Locked	35	17419	0
31	Locked	35	41888	10

[edwardkenway19d]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	53700000	56	5120	QAM 64	1
1	46200000	56	5120	QAM 64	2
2	39400000	56	5120	QAM 64	3
3	32600000	56	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0

[jpeg1]

Your downstream signal levels are much too low. You'll need to phone in for a technician to visit, or wait for forum staff to pick this up. 

[Reece_MH]

Hi edwardkenway19d 👋

Thanks for posting and a warm welcome back to our Community Forums.

I'm sorry to hear you're experiencing issues with your service. I've taken a look on our side and can see you've since spoken with our team regarding this issue and been able to get things resolved.

Please let us know if you need anything else, and we'll be happy to help.

Thanks,