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mizzy887
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Huge Latency issues, ping spikes ongoing for 6 months

I have had ongoing ping spikes for 6 months, I have put up with it all this time knowing that we are in a pandemic and that virgin media might be overused. However this has been going on for far too long and I'm finally fed up of lagging on video games. I will post network logs and BQM. I have already had a technician over that could not fix anything. Please can anyone help?

ping.png

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mizzy887
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Time Priority Description

26/01/2022 23:20:1noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 06:25:52criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 06:22:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 06:22:0criticalTFTP Request Retries exceeded, CM unable to register
25/01/2022 05:43:27criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 05:40:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 05:39:42criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 05:39:40criticalTFTP Request Retries exceeded, CM unable to register
25/01/2022 05:39:40criticalTFTP failed - Request sent - No Response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:50:14criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:44:46criticalDHCP FAILED - Discover sent, no offer received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:39:16criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:35:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:34:42criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:31:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:31:23Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:30:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:30:13Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:29:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2022 03:04:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000244512064 qam3
23940001744512064 qam4
35369999844512064 qam2
46029998842.5512064 qam1

 

upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Kath_F
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Hi mizzy887,


Thanks for your post and a big welcome to the Community. It's great having you on board with us.


I'm sorry to hear about the issues you have been having with your broadband. I'm happy to take a look in to things but I've been unable to locate you on our systems using your forum credentials. I will need to confirm some information with you in order for me to proceed with checks. 


I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.


Thanks,
 

Kath_F
Forum Team




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Kath_F
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Hi mizzy887, 

Thanks for coming back to me via private message with your information. 

Our diagnostics on your home network and Hub have not found any issues that could account for the issues you're seeing. The area network segment has no congestion on either. 

Given the engineer has also been and advised the same I'm not quite sure where to go with this one.

Can you post your BQM live link so we can monitor this. I can also use this to refer this over to the Area Manager then too. 

Speak soon,

Kath_F
Forum Team




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mizzy887
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Message 5 of 27
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Hi, I'm not sure how a problem can not be seen from my household. I have shared a live BQM and every day there has been ping/latency issues. Which have been going on for months. The engineer didn't help as they just took an average ping in the morning and said that everything is fine?? I have then texted them with proof of the issues and the said they would keep me updated on the situation as they know there is still an issue. However they have not replied since. I'm quite disappointed in this service. I love the speeds virgin media have to offer but the ping when gaming is unbearable. Below you can find a live BQM.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d901baf18e82adc8dac00c4e406d472f1142454b

 

 

 

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mizzy887
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Message 6 of 27
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Also I believe this a congestion issue as my friends that live close by who are also on virgin have ping issues at the exact same time I do. This is usually around peak times of 8-12 (as can be seen on my BQM graph) sometimes earlier sometimes later. I would really appreciate if someone would look into these times of the day on my network.

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gary_dexter
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Message 7 of 27
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Re: Huge Latency issues, ping spikes ongoing for 6 months

That is congestion, blatantly.

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Hayley_S
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Message 8 of 27
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Hello @mizzy887,

Welcome back, thanks for posting.

I checked our systems, I can not see any errors coming back from the equipment. I also can not see an area fault causing this. I am sorry for any congestion issues, please can you tell me how it is for you at the moment?

Many thanks,

Hayley
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mizzy887
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Message 9 of 27
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Re: Huge Latency issues, ping spikes ongoing for 6 months

It is still terrible as can be sen by the picture. Is there anything I can do to solve this? This must be congestion as I lag at the same time as my friends who are also on virgin and they live 10-15 mins away from me. However my friend who lives 5 mins away from me does not have ping issues. Is there anyway I can get my green box changed so I can leave this congested box. Or be provided my personal one for my own home?

mizzy887_0-1645051316004.png

 

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Hayley_S
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Message 10 of 27
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Re: Huge Latency issues, ping spikes ongoing for 6 months

Hello @mizzy887,

Sorry what do you mean by your green box? Do you mean the cabinet for your area?

Many thanks,

Hayley
Forum Team



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