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Hue Play Sync

Further to my post about hue play sync box not working, I contacted Virgin and asked to be put back on Hub3 as I'd been unable to return it because of lockdown (turned out to be fortunate!). Helpful assistant did as I asked and since setting up hub3 again, all devices including sync box have been absolutely fine. Either I had a faulty Hub4 or it's incompatible with the sync box. Virgin, if it is a compatibility issue, please sort it out!

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Alessandro Volta
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Re: Hue Play Sync


@GloriaP wrote:

Further to my post about hue play sync box not working, I contacted Virgin and asked to be put back on Hub3 as I'd been unable to return it because of lockdown (turned out to be fortunate!). Helpful assistant did as I asked and since setting up hub3 again, all devices including sync box have been absolutely fine. Either I had a faulty Hub4 or it's incompatible with the sync box. Virgin, if it is a compatibility issue, please sort it out!


They can’t make every device compatible. Especially on a conveyer belt rolled out device. 


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Re: Hue Play Sync

Perhaps not every device can be made compatible but Hue is a major brand. Additionally, there are lots of reports here and elsewhere of smart light incompatibility with Hub 4, so it is an issue and it does need sorting, otherwise Virgin will lose customers.

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Re: Hue Play Sync


@GloriaP wrote:

Perhaps not every device can be made compatible but Hue is a major brand. Additionally, there are lots of reports here and elsewhere of smart light incompatibility with Hub 4, so it is an issue and it does need sorting, otherwise Virgin will lose customers.


Not really. You can use modem mode and attach your own better router or mesh system that is compatible. 


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Re: Hue Play Sync

I am paying a lot of money per month for Virgin Media. Using the hub in modem mode and adding my own equipment adds to that cost, unfairly in my view. I don't think it's unreasonable to expect a router to function adequately with major brand products.

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Re: Hue Play Sync

Hi GloriaP

 

Thank you for your post. 

 

I appreciate your frustration with your device not being compatible with the Hub 4 and I am glad to hear we were able to get you set back up on the Hub 3. 

 

As gary_dexter has advised, we cannot guarantee every device will be compatible with our equipment but we do value your feedback and will ensure it is passed on to the relevant team. 

 

Thank you 

 

 

Nat
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