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Hub5 and Norton Secure VPN

Chris016
Tuning in

Since installing the new hub my secure vpn will not connect.

any advice please 

1 ACCEPTED SOLUTION

Accepted Solutions

Client62
Legend

Login to the Virgin Media online account and check the Web Safe settings.
VPN operates fine for use with :
Virus Safe : Enabled
Child Safe: Disabled -  When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection

See where this Helpful Answer was posted

7 REPLIES 7

legacy1
Alessandro Volta

You need to use hub in modem mode and get your own router with 1Gb ports

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Client62
Legend

Login to the Virgin Media online account and check the Web Safe settings.
VPN operates fine for use with :
Virus Safe : Enabled
Child Safe: Disabled -  When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection

Thanks but no good. Any other thoughts?

Sephiroth
Alessandro Volta

Have you got the pass through settings enabled?

Seph - ( DEFROCKED - My advice is at your risk)

legacy1
Alessandro Volta

Change to another ISP if you don't like my answer

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Not sure how/where?

Client62
Legend

For some customers the VM settings for Child Safe can be set to OFF but continue to remain Enabled.
Check if this is the case, can you access the websites of Ladbrooks and Beretta ?
If not try changing the computer to use a Public DNS like Google DNS 8.8.8.8 & 8.8.4.4