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Hub4 not work video conferencing

Put a new hub 4 in and facetime and team is no longer usable  is there a fix or can just put the old hub3 back in . As that had not issue.  On 100mb firber

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Alessandro Volta
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Re: Hub4 not work video conferencing


@Disconnectalot wrote:

Put a new hub 4 in and facetime and team is no longer usable  is there a fix or can just put the old hub3 back in . As that had not issue.  On 100mb firber


What is the exact issue?


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Alessandro Volta
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Re: Hub4 not work video conferencing

Just use the hub in modem mode and own router with 1Gb ports.

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Re: Hub4 not work video conferencing

Same issue a me.

I'm having engineer visit number six on Monday.

Had one of the team on here message me to say buying a router solved the problem for him when he got the new Hub 4 and that I can't go back to Hub 3.

Each visit has found a new problem and been fixed but the Factime issue is still there. I'll let you know if I get to the bottom of it but I certainly wont be buying a router as I have been supplied one........the Hub 4.

Snapshot of my BQM below to prove there is an issue

Screenshot 2020-11-13 at 16.47.46.png

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Alessandro Volta
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Re: Hub4 not work video conferencing


@Exhausted wrote:

Snapshot of my BQM below to prove there is an issue


So what do you think the issue is then?

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