Virgin Media Community

[nawilson]

Got the Hub4 a few months back. It was alright after a couple of weeks but recently it has had a lot of problems (randomly dropping out, not appearing on wifi lists on devices etc.) My mum's phone does not even show it as an option and my brother's computer, even on Ethernet, doesn't get any internet but is supposedly connected to the router. Everyone else's phones all connect, the TV connects etc. but it's just a select few devices that seem to struggle for no reason. I've had a £10 increase in my price and I honestly think the service has been appalling lately. If Virgin wasn't the only Fibre option in my area I would have left by now.

[gary_dexter]

Do a 60 second pinhole reset on the hub 

[nawilson]

I have already done this multiple times, it's not working.

[nawilson]

Just checked the currently connected devices and they are all on the 5GHz band, so I disabled that to see if it would work - it didn't, and I had to factory reset just to get the internet to show up again. I even altered SSIDs for both bands - that didn't work either.

So I think my 2.5GHz is just not working for some reason, so I am assuming my mum's phone and my brother's Wi-Fi adaptor on his computer are only able to connect to 2.5GHz bands. I don't know how to fix this issue...

[gary_dexter]

Fix what issue?

Your post is a bit all over the place now.

[Adduxi]

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@nawilson wrote:

Just checked the currently connected devices and they are all on the 5GHz band, so I disabled that to see if it would work - it didn't, and I had to factory reset just to get the internet to show up again. I even altered SSIDs for both bands - that didn't work either.

So I think my 2.5GHz is just not working for some reason, so I am assuming my mum's phone and my brother's Wi-Fi adaptor on his computer are only able to connect to 2.5GHz bands. I don't know how to fix this issue...

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If the 2.4 band is missing, I guess the Hub is faulty.  As you already know not all wifi can connect to the 5 band, so your assumption could be right.  If you check your Mums phone you will know for sure.

[nawilson]

Yeah it's faulty, so I'm going to have to get it replaced or get a router that actually works. At least you understood what I was saying...