Hello.
I’ve been without the use of my broadband for nearly two weeks now, and I’m THIS close (I can assure you my fingers are really close together right now) to leaving Virgin Media for a provider that actually cares about their long term customers. I’ve been with VM for well over 10 years now, but this past year has seriously started to test my patience with them.
Basically, my Hub4 is not showing it’s SSID on my phone’s wifi network list (I can see all my neighbour’s but not mine) and I can’t connect to the internet on any device I have, even if I use a ethernet cable directly to the router.
No matter what I do the hub’s not resetting. I’ve tried holding the reset button for 60 seconds, I’ve tried turning it off and on again and I’ve checked all the connections. None of which makes a difference, all I get is the same constant white light (it’s not flashing, changing colour or anything).
Every time I phone Virgin, I either get the same old copy/paste excuses about faults in the line and that an engineer is in the area and it’ll be fixed tomorrow, blah blah blah. Nobody listens to me when I tell them it’s the router itself, not the line. Sometimes I even get redirected to pay my bill by the automated system, despite having already paid it. It’s almost as if VM are blocking any help behind a paywall or something.
All I want is an engineer to come out and either fix or replace my hub, and to be compensated for the two weeks without my broadband or home phone.
Thank you.
Andrew
