Not sure if you've seen my DM but 2nd line support called - said they couldn't see a problem and denied there's anything wrong. I tried to explain the details of this thread but it fell on deaf ears then I got "cut off"...
I'd really like to get this issue resolved this week please.
Thanks for coming back , I have just ran more checks and this time there are no errors showing at all and all the levels are now where they should be, I am sorry we aren't able to send a technician if there isn't anything flagging up.
Hello, I have a very similar issue with the same hub and 100Mbs service.
We have very light use, just video calls from two devices for short periods, occasional video streaming from one device. We get at least one line dropout basically every day between 9am and 10am, usually just cuts out, drops call and then comes back on again. It is definitely the broadband connection as a wired ethernet doesn't make any difference, and it shows as a packet loss on BQM. Live graph here, today 21/7 was particularly bad:
Just to update the thread, I had an engineer fit a new cable from the house to the junction box about 100m from the house yesterday so I've now got a new hub4 box and cables all the way back to the junction box. Unfortunately, I'm still getting the same packet loss: