Menu
Reply
Highlighted
  • 3.85K
  • 234
  • 427
Forum Team
Forum Team
88 Views
Message 21 of 25
Flag for a moderator

Re: Hub4 intermittent packet loss

Hi Chrisgrrr,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are still having issues with your hub 4.0 after 3 technician visits  .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.


 

0 Kudos
Reply
Highlighted
  • 26
  • 0
  • 0
Tuning in
71 Views
Message 22 of 25
Flag for a moderator

Re: Hub4 intermittent packet loss

Hi Paul,

Not sure if you've seen my DM but 2nd line support called - said they couldn't see a problem and denied there's anything wrong. I tried to explain the details of this thread but it fell on deaf ears then I got "cut off"...

I'd really like to get this issue resolved this week please.

0 Kudos
Reply
Highlighted
  • 3.85K
  • 234
  • 427
Forum Team
Forum Team
60 Views
Message 23 of 25
Flag for a moderator

Re: Hub4 intermittent packet loss

Hi Chris,

 

Thanks for coming back , I have just ran more checks and this time there are no errors showing at all and all the levels are now where they should be, I am sorry we aren't able to send a technician if there isn't anything flagging up.

 

Regards

 

Paul.

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
44 Views
Message 24 of 25
Flag for a moderator

Re: Hub4 intermittent packet loss

Hello, I have a very similar issue with the same hub and 100Mbs service. 

We have very light use, just video calls from two devices for short periods, occasional video streaming from one device. We get at least one line dropout basically every day between 9am and 10am, usually just cuts out, drops call and then comes back on again. It is definitely the broadband connection as a wired ethernet doesn't make any difference, and it shows as a packet loss on BQM. Live graph here, today 21/7 was particularly bad:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/181d5eddb164235a398d2c1e570f1a10cfa84608

Any help much appreciated.

Will

0 Kudos
Reply
Highlighted
  • 26
  • 0
  • 0
Tuning in
25 Views
Message 25 of 25
Flag for a moderator

Re: Hub4 intermittent packet loss

Just to update the thread, I had an engineer fit a new cable from the house to the junction box about 100m from the house yesterday so I've now got a new hub4 box and cables all the way back to the junction box. Unfortunately, I'm still getting the same packet loss:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aca6ef1cbb691d38ac970ffe064499c8cf...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/aca6ef1cbb691d38ac970ffe064499c8cf...

The very helpfull Paul_DN has told me that my downstream power is now out of sync. I've checked al my connections and they are tight.

A technician is booked to look at the cabinet

0 Kudos
Reply