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Hub4 disconnecting from sky Q box

Recently received the new hub4 & everything connects fine apart from the sky Q box which constantly disconnects from the wi-fi leaving us with no tv upstairs,rang virgin approx 9 times with promises of tech support ring back with no one ever calling,it further does'nt help that the app is not even upgraded to even test the hub4....getting very frustrated🤬🤬

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Very Insightful Person
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Re: Hub4 disconnecting from sky Q box

Of the sky Q keeps loosing wifi you might have to buy a set of powerlines to wire it in instead

I work for Virgin Media and my posts are my own opinions
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Re: Hub4 disconnecting from sky Q box

Never had any problems with the Hub3 only now with tge Hub4 seems not compatible with the sky q box,cant hard wire as all wires are built into the wall.

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Alessandro Volta
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Re: Hub4 disconnecting from sky Q box

Reset the network settings on the SkyQ boxes and rejoin them again

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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