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Hub4 connecting to 2.4GHz device

Hi, I have a new Smart Thermostat that will only connect to 2.4GHZ wifi frequency but note the Virgin Hub 4 automatically uses both 2.4GHz and 5GHz so will the smart thermostat work?

Can I change settings on Hub4 to force the connection to 2.4GHz and if I do that will it effect the coverage of the wifi in home. We are also using a virgin intelligent booster pod.

The smart wifi thermostat is Meross MTS200.

Any help appreciated. Thank you

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Re: Hub4 connecting to 2.4GHz device

It should not matter that the Hub is transmitting on both 2.4Ghz and 5Ghz bands.

But ! Try disabling the 5GHz WiFi on the Hub for a period long enough to get the 2.4Ghz IoT connected.

If this does not work, using a mobile phone + a WiFi Analyser app, check to see if the Hub's 2.4Ghz WiFi SSID service is broadcasting.

For info ...

2.4Ghz WiFi covers channels 1 to 13

5Ghz WiFi covers channels 36 and above

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