Hi Garry-James 👋 thank you for getting back to us.
Apologies for your ongoing frustration in this matter with the personalised hub password, and for any conflicting information given. I'd like to offer some support, but will need to gather a bit more information about exactly what is happening to try and narrow down the potential cause of the issue. If you can please let us know;
- If you have been able to successfully change the password on the hub to a personalised password (via the method posted above by Paulina.)
- Once using a personalised password, how long does it take until it reverts back to the original default hub password?
- Is this happening across multiple devices? And on both wired and Wi-Fi connections?
- Has this always been an issue or has it only recently started?
Please let us know and we can investigate further and offer further support if needed. Thank you for your patience whilst we get to the bottom of things! All the best. 🌞