Virgin Media Community

[AmMin]

I need help on fixing some serious issues of speed being variable and hub not working as it should do.

I began another post on speed when using ethernet connections. Please see that

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-4-1Gbps-not-delivering/m-p/4820965#M433...

I think it is clear there are issues on the Hub; speeds into the Hub are falling consistently below Virgin's thresholds day after day and you can see Samknows screenshots with speeds below your minimum speed guarantee; there are latency spikes each day in the BQM that are not there at night indicating a fault or utilisation issue and I am losing internet connection when video conferencing or when doing remote access for IT support; T3 errors increase and there are uncorrectables (Post RS Errors) in the 3.1 downstream that seem to increase, sometimes daily, and which is an indication of a probable noise problem; speeds out of the hub over ethernet cables are far removed from the 1G service and speeds out over WiFi are next to useless with buffering/dropping out connections when streaming, for example, over iphones. 

Yes I need urgent help and this is not simply a WiFi issue  

[Zoie_P]

Hi AmMin,

Thanks for your post, I can see you are posting in another thread and we are messaging you and looking to book a tech, please keep to one thread so we can ensure we help you as soon as we can 🙂 
Zoie

[AmMin]

Hi Zoie

The threads are different.

This post is about unstable WiFi and .ax vs .ac compatibility and that Hub 4 is rubbish at WiFi. I have no faith that Virgin can improve that as the Hub 4 modem/router provided is not up to the task and the PODS do not improve the WiFi service and after multiple resets it comes down to Virgin being unable or unwilling to guarantee WiFi speeds or even a WiFi connection. It is clear Virgin will not guarantee the WiFi speed or guarantee a consistent connection to your device even when it has a clear line of sight and is placed within a meter or two meters to the Hub 4 

My other post is about speed into the hub being below the volume guarantee, speed out of the hub over an ethernet connection being way down on the promised speed, poor latency, latency spikes, being pinged on a regular basis adding to latency issues and a series of uncorrected Post RS errors to mistaken interpretation of my hub stats and not answering the questions raised. In other words, what on earth is wrong with the Hub 4, the Hub 4 speed, both in and out, and where is the service I am paying for. 

[John_GS]

Hi AmMin

We would still ask you to stick to one thread as it's about broadband and a tech being booked. Best,

[Robert_P]

Hello AmMin,

We can see this same message has been sent in multiple threads, to help keep everything in one location we will now close this thread down.

Your Private Message will be responded to as soon as the agent is available.

Rob