To continue....
The original issue of inconsistent, cutting out, freezing, disconnecting WiFi, web page buffering remains. The issues happened across all devices, from iphones to PC’s. Early results showed the PC with an Intel Killer WiFi 6 driver fared worst but the average and median speed tests over quite a few weeks comparing a PC with WiFi 5 and one with WiFi 6 drivers to be less of an issue than originally thought but is still an issue. Numerous forum discussions show there are compatibility issues between Virgin and the latest WiFi 6 standards and also with Virgin’s WiFi general capability itself as the routers appear to be one of the weakest links in their service. Virgin did not answer questions on compatibility issues.
I’ve been told the downstream specs were out of sync and next that they are all ok. I’ve reset the hub, multiple times, and this is not a long term fix or a solution. The engineer split the signal into 2.4Ghz and 5Ghz and said everything looked ok.
I received a POD and plugged it in with lots of hope and expectation. The WiFi is no better.
Average 282 Mbps to pc with WiFi 6 drivers and only 3 results higher than 500Mbps (61 tests between 5/08 and 12/09). Very similar results on PC with WiFi 5 driver. (54 tests between 30/07 and 12/09)
Average 341 Mbps speed to iphone capable of handling up to 866 Mbps and one quarter of all test results 62 Mbps or less. (33 tests between 19/08 and 12/09)
Here's the BQM:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/da49016b81d55bad0edadde6f67d31db86ce693e