Virgin Media Community

[mcduff98670]

• My Hub 3.0 has a constant red light.
• Wifi has failed twice in the past two weeks. 
• Rectifying only with a Reboot 

[Client62]

If the Hub 3 feels or smells hotter than normal call it in as a Hub 3 overheating fault.

[Ilyas_Y]

Hey @mcduff98670, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the red light on the hub.
Please can you ensure that the hub is in an open space, away from anything else, take out all the cables and put them back in and reboot the hub?
Let us know what it does and how it goes.

Kind regards,
Ilyas.

[mcduff98670]

Hi

All rebooted as requested. 

The Hub functions with a permanent red light. 

[John_GS]

Hi mcduff98670

Thanks for coming back to the thread

You'll need a technician visit in that case so I will send you a PM now to get this booked in.