Virgin Media Community

[AllyC1]

Just self fitted by second Hub 3 in a week. 

Original Superhub2 had worked faultlessly for years until last week. 
Wired connection gives me the 200MB download and 21MB upload speeds I pay for. 

Both new Hub 3s will give me intermittent high speeds of up to 216MB download and 21MB upload. 
However, both Hub3s eventually drop to around 13MB download. 
Both Hub 3s are replicating the same intermittent slow download speeds coupled with the constant upload speeds. 
My request to speak to a UK VM handler and an engineer visit request were both met with the solution of a new hub being sent out. 

Very, very frustrated. VM was perfect for years and years until last week. 
I work from home for a Government department, my eldest is a primary teacher teaching her school kids online and my youngest is learning online via university online lectures. 

We can’t go on with the current interruptions to the signal. 

Can anyone help or advise please ? 

Thank you. 

[carl_pearce]

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@AllyC1 wrote:

Just self fitted by second Hub 3 in a week. 

Original Superhub2 had worked faultlessly for years until last week. 
Wired connection gives me the 200MB download and 21MB upload speeds I pay for. 

Both new Hub 3s will give me intermittent high speeds of up to 216MB download and 21MB upload. 
However, both Hub3s eventually drop to around 13MB download. 
Both Hub 3s are replicating the same intermittent slow download speeds coupled with the constant upload speeds. 
My request to speak to a UK VM handler and an engineer visit request were both met with the solution of a new hub being sent out. 

Very, very frustrated. VM was perfect for years and years until last week. 
I work from home for a Government department, my eldest is a primary teacher teaching her school kids online and my youngest is learning online via university online lectures. 

We can’t go on with the current interruptions to the signal. 

Can anyone help or advise please ? 

Thank you. 

---

When the speed reduces could you access the HUB on http://192.168.0.1, log in, and access the 'Connected Devices' section.

This should list all of your wired and wireless devices, the 'Speed (Mbps)' they are connected at, and for the wireless devices the band (5Ghz or 2.4Ghz) they are connected to.

Please let us know the 'Speed (Mbps)' and 'Band' values.

[AllyC1]

Thank you Carl, I will do that. 
It’s pumping out 167MB just now. Typical. 

[-tony-]

make sure all connections are tight - doubt its that if you have had 2 hubs but worth a try

hmmmm - why did you get rid of the 2ac - was it faulty or was it an upgrade

if you still have it you could push them to reactivate it

post some levels off the hub3 apart from a bad input there is no logical reason its doing what it is - CS have just got rid of you by sending a new hub - thats there 1st line and usually pointless as you have found

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

[AllyC1]

Tony,

Thanks for your advice. 

superhub 2 went to the recycling bin last week as I thought it was knackered, so I’m stuck with the 3. 

[carl_pearce]

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@AllyC1 wrote:

Thank you Carl, I will do that. 
It’s pumping out 167MB just now. Typical. 

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The HUB 3 uses 'Smart' WiFi to move between bands as it sees fit (Device distance from HUB, signal strength, etc.).

You could split the bands into two, like below, and connect to the faster band consistently, sacrificing range (2.4Ghz is slower, however can travel further).

[AllyC1]

 

 

[AllyC1]

It’s on a go slow now. 

im sorry that all the photos are on their side

I’m an old technophobe I’m afraid  

 

[carl_pearce]

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@AllyC1 wrote:

It’s on a go slow now. 

im sorry that all the photos are on their side

I’m an old technophobe I’m afraid  

 

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Well some devices are on 2.4, others on 5Ghz.

Do a speed test on one of the ones connected to 5Ghz and let us know the results.

[jbrennand]

If all the Hubs you have had are fine on wired connections but flakey on wifi - I would suggest you consider dumping the wifi from the Hub and using your own better quality wireless equipment to solve the issue.