After many years of service my Hub3 router has just started randomly resetting itself to factory settings - and having spent 20 minutes trying to find out how to report this direct to Virgin, thought I'd try here!
Keep your eye on performance. The network log of the old showed it was struggling to communicate with the CMTS (gear in the street cabinet) and that;s usually a cable connection fault, not the hub. And likewise, you'd only got three upstream channels when there should be four, and that's why the hub was having trouble communicating. Normally swapping the hub is no more effective than doing a reset of the old one because these faults usually reflect a nosy noisy connection.
If the new hub works, that's great. Personally I think there's a risk that it may not cure the problem.
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