I have a Hub 3 on 200mbs. Recently I've been having three or four 2-3 minute connection outages on all devices every day. I thought a factory reset might help. However I keep ending up with the red power light - something I've never had before. Hub diagnostics keep saying hub temperature is fine. It is not unusually warm to the touch. WiFi is still working. Is this actually a problem or should I report it for safety reasons please ? I have rebooted it and factory reset it a number of times now in addition to unplugging for an hour or so to see if temperature really is the issue. Thanks.
Thanks so much for popping back to our Community - sorry that you're having some issues with your HUb3 at the moment.
I have located your account to take a closer look and can see that you last rebooted around 36 hours ago or so. We have no known area issues listed now or in the last 2 weeks for this issue; there are no errors showing and all signal levels are looking to be where we would expect them to be for your package and equipment.
You are correct - the Red power light on usually does mean that the Hub is overheating but we see no evidence of that at this end currently.
The only possible issues we can see is that the 2.4Ghz frequency seems to be rather overloaded with devices. Some devices are also a bit too far away from the hub which is straining the bandwidth a little bit.
If you are seeing some connection drop outs, it may be helpful to set up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts. It does it 24/7/365 and it keeps a visual record of your connection. If you need any help with that please let us know.
Thanks very much for getting back to me and for looking into it. I think the low signal strength is more down to the feeble WiFi output of the Hub3. In terms of the red light still being on which is currently my main concern shall I just ignore it or is there another suggestion please? Thank you.
Hi Katie. The Hub is in the open. I have just completed a new factory reset (followed again by a red power light) and then physically unplugged it for half an hour as requested. It is still showing a constant red power light. Please advise. Many thanks again for your help.