Hub3 red light

[Cluelessagain]

My Hub 3 has a solid red light in it despite it being rebooted several times. Does it need replacing?

[Tudor]

Turn off the hub and turn back on after half an hour. If the red LED persists your hub will probably need replacing. A VM staff member should contact you shortly. 

[Cluelessagain]

Yeah I’ve left it off overnight it just is permanently red 

[Ilyas_Y · Accepted solution]

Hey @Cluelessagain, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the red light on the Virgin Media hub.
We appreciate you confirming that the reboot has still not resolved the issue.
Can you confirm for me that the hub is not overheating, in an open spot, and that you've taken out all the cables and placed them back in? And also that the VM hub is not in 'modem' mode.
Let us know and we can go on from there.

Kind regards.

[Cluelessagain]

Tried all that it’s still red. The box is warm to the touch I don’t know if that means it’s overheating!

[Cluelessagain]

Can anyone tell me what I should do next?

[Ilyas_Y]

Hey there @Cluelessagain, thank you for the reply.

I'm sorry to hear that the issues are still there with the hub light.
I will investigate this further for you and assist.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Thank you for speaking with us today.

I'm glad we have been able to assist and make arrangements for the issues with the hub.
As always - you can alternate the appointment here on the MyVM app.
Let us know how it goes with the appointment.

Kind regards,
Ilyas.