What more specific do you honestly need John
It is simple On the 19 December VM provided with me a Superhub3 to replace my failed 3.5/4 year old type 1
& 7weeks later the Supehub type3 has failed with a continuous red light. When I interrogate the unit the service messages show it has been in a critical state for over 2 weeeks!!!!!" Downloads are at times painfully slow takes more than 8 hours to download 4GB!!!!!!!
I reset the unit but now it refuses to go back into modem mode If you request it to turn to modem mode it reboots and so on and so on. Its sat there with a red light on as it has been foff and on for the past 10 days.
I may be 72 years old and bored sick with COVID but believe it or not I have better things to do than to sit rebooting a bloody VIrginMedia router. GET IT!!!!!!!!
If you don't work for VM then as far as I am concerned you might as welll be jewing a brick - Yes I am hacked off. I am paying £75 a month for this garbage and VM can't even be **bleep** to get an employee to respond to the forum. Don't give me the community bollocks - its just a way of VM saving money.
I have no interest in saving them money. I would rather save my own by not paying VM for something which does not function.
They are Extracting the urine right!!!!!
Any more details required John.
Have a nice day and you can tell your missus about the sweet old guy you tried to help. Don't send me anymore advice about my community ranking just get someone to issue a modem that works for longer than 7 weeks
And if you don't work for VM why the hell are you doing this?