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dewielewaal
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Hub3 Downloading Software Update Daily

Hello,

For about the last 10 days or so, every afternoon, my Hub3 has been downloading a software update as evidenced by the flashing green arrows. This interrupts my internet use for approximately half an hour each time and is getting annoying. I have not experienced this repeated updating before. In fact, I was not aware of the hub downloading any updates previously. Obviously, I am not in front of the hub 24/7 to notice this😀.

In addition, the hub will not allow me to login to check settings, saying another user is already logged in.

Is there a problem with my hub? Do I need an engineer? If the repeated updates are normal, why are they not done in the middle of the inght?

Many thanks.

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gary_dexter
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Re: Hub3 Downloading Software Update Daily

What makes you believe it's a software update? Have you checked the network log to confirm?

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lotharmat
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Re: Hub3 Downloading Software Update Daily

I'd perform a pin-hole reset on the hub! - See if that cures it!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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dewielewaal
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Re: Hub3 Downloading Software Update Daily

Many thanks for the quick reply.

When the outage first happened, i dialled 150 to see if there was an area fault ( I've very rarely had outages, and previous ones were due to area faults ). The 'fault' cleared while I was on the phone. When it happened again, I downloaded the hub user guide. This stated that the flashing green arrows denoted a software update. I have never previously looked at the logs; her is what I could copy just now.

 

04/05/2021 15:59:9

noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:53:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:53:53Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:51:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:51:15Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:48:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:48:38Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:46:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:46:12Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:44:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:44:35Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:42:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:42:55Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:41:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:41:11Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:38:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:38:45Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:37:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:36:32Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 15:34:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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gary_dexter
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Re: Hub3 Downloading Software Update Daily

Post the full network, upstream and downstream logs 


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dewielewaal
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Re: Hub3 Downloading Software Update Daily

Apologies, Gary, for only posting part of the logs.

Just as I was about to reply to your post, the connection dropped again. The white led changed to flashing green, followed by solid green with the green arrows flashing. The connection dropped for about 20-25 minutes.

Here are the logs.

Network Log

Time Priority Description
04/05/2021 18:19:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:19:48Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:17:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:16:51criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:15:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:15:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:15:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:15:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:13:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:13:45Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:11:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:11:36Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:09:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:09:38Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:07:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:07:16Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:05:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:05:22Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:03:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2021 18:03:26Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
 
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gary_dexter
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Re: Hub3 Downloading Software Update Daily

And the upstream and downstream logs too please 


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dewielewaal
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Re: Hub3 Downloading Software Update Daily

Downstream Bonded Channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1195000000-14.734256 qam8
2139000000-17.232256 qam1
3147000000-17.831256 qam2
4155000000-20.530256 qam3
5163000000-21.529256 qam4
6171000000-2129256 qam5
7179000000-1931256 qam6
8187000000-15.433256 qam7
9203000000-17.732256 qam9
10211000000-19.531256 qam10
11219000000-20.230256 qam11
12227000000-19.531256 qam12
13235000000-18.432256 qam13
14243000000-1633256 qam14
15251000000-14.335256 qam15
16259000000-15.933256 qam16
17267000000-1832256 qam17
18275000000-18.431256 qam18
19283000000-16.833256 qam19
20291000000-14.234256 qam20
21299000000-11.236256 qam21
22307000000-11.736256 qam22
23315000000-14.335256 qam23
24323000000-16.233256 qam24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked34.94355543147
2Locked32.646791382
3Locked31.9127181686
4Locked302656841828
5Locked29.35366001652
6Locked29.73524342453
7Locked31.3319151978
8Locked33.813132392
9Locked32.629541274
10Locked31.4283821152
11Locked30.51122391343
12Locked31615671651
13Locked32.259951486
14Locked33.98671646
15Locked35.55001876
16Locked33.88832206
17Locked32.358951232
18Locked31.981251560
19Locked3312391448
20Locked34.95191678
21Locked36.34971457
22Locked36.34361400
23Locked354171623
24Locked33.88581695
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dewielewaal
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Re: Hub3 Downloading Software Update Daily

 
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940002152512064 qam4
24619999153.5512064 qam3
35370015153.5512064 qam2
46030002453.5512064 qam1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA00160
2ATDMA00160
3ATDMA00160
4ATDMA00160
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gary_dexter
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Re: Hub3 Downloading Software Update Daily

the downstream levels are too low and the upstream levels are too high.

Unless there’s an area issue you’ll need an engineer 


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