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Dan_Hub
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Hub3.0 Ethernet Ports Not Working

Hi - The ethernet ports on the rear of the hub are not working - they have been for nearly 3 years however and seem to have just stopped about 2 weeks ago. The wireless is fine. Any hard wired item won't work when connected with the ethernet cable to the hub. I have tried about 8 cables from work plus our own collection of cables. Those cables have been put between the hub and my laptop, between the hub and another router, between the hub and our TPLink AV600 extenders, between the hub and my xbox, between the hub and my ps4 - all fail to get working. The green lights flash on the rear of the hub. We have also reset the hub3.0 to factory settings. Still the same. It does look like this problem has occurred for other Hub3.0 users. Can any one assist please.  

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legacy1
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Alessandro Volta
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Re: Hub3.0 Ethernet Ports Not Working

You need a new hub
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Dan_Hub
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Re: Hub3.0 Ethernet Ports Not Working

Agreed - what is the quickest way of getting one? Via the phone to CS? Cheers

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legacy1
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Alessandro Volta
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Re: Hub3.0 Ethernet Ports Not Working

sure phone in say you don't use wifi and they say to do a reset so have a paper clip ready. 

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John_GS
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Re: Hub3.0 Ethernet Ports Not Working

Hi @Dan_Hub

 

Thanks for posting. My apologies for the router issue. I can see that since posting you've spoke to the team who have booked a technician in, they'll try to fix the hub for you but if not will replace it.

 

You can track the tech visit here

 

Let us know how the visit goes

 

Kind regards,

John_GS
Forum Team

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