Virgin Media Community

[annemac12]

My VM hub has recently started making an annoying humming noise. Had it a couple of years, it hasn’t been moved and it’s been fine till now. Does it need replaced?

[Adri_G · Accepted solution]

Hey annemac12, thanks for reaching out on our forums and sorry to hear of the noisy hub issue.

We'd love to help, could you please confirm what diagnostic steps you've already tried to see if the issue is resolved and have you managed to see any improvements since Monday?

Also, could you try performing a full reset on the hub as seen here and see if this helps?

Let us know how you get on and if you still need support with this, happy to assist you.

[Adduxi]

Is it the Hub or the power supply?  Older power supplies can deteriorate over time and start to hum.

[annemac12]

Hi, thanks for that. It seems to have done the trick!  I unplugged the hub, turned it over, gave it a few taps and blew into the underside to hopefully dislodge any trapped dust and so far it seems to have worked. 
No more humming. (For now anyway🤣)

Thank you

[annemac12]

Hi, thanks for your response. It was definitely the hub and not the power supply that was humming. I powered it off and blew into the underside to dislodge any dust and that seems to have solved it for now. 

[Steven_L]

Hey annemac12,

Have you been able to try this advice that my colleague offered to try and resolve the issues with your hub?

Kind Regards,

Steven_L

[annemac12]

Hi, yes I did thanks, and it’s ok now. I did reply to the post.