I've been having this issue for months now, the hub keeps losing connection almost every day at random times and I'm very frustrated about this. I've been a customer for more than 3 years and only started to experience this about 3 months ago. Sometimes my devices just say 'no internet' and sometimes the Hub goes to green lights. I've tried tightening all cable connections, sometimes a reboot fixes this, sometimes several reboots and sometimes I have to wait for one hour or two before a reboot works. I think this is a faulty Hub, any chance I can be sent a new one asap Virgin reps?
Hi Emily, sometimes I lose connection on all devices including the wired ones and sometimes just the ones on the WiFi. I've tried the pin hole reset and sometimes works. I've tried everything suggested but keep having the same issues.