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Hub reset not working

When I reset or reboot my hub the orange light goes off and straight back on again. No flashing lights etc...it’s like it’s not doing anything. And still doesn’t work afterwards!

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Alessandro Volta
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Re: Hub reset not working

Which of these is it - https://www.virginmedia.com/help/virgin-media-no-wifi-connection-hub3


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Very Insightful Person
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Re: Hub reset not working

I've escalated your post for the forum staff to pick up.  If you've got an orange light, a non working hub and a reset isn't sorting it out it needs replacing.  You could try phoning it in, but it appears VM have given up any attempt to offer phone or chat support, so I'd recommend waiting for the forum staff to respond.  They can get a replacement hub sent you, and the end-to-end process won't be any slower than if you phoned.

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Re: Hub reset not working

Thank you for this, hearing from a forum person will be great. Unfortunately this is a brand new hub - sent out a few days ago. Old hub had been not working for weeks. Is my house just breaking routers?!

Took weeks to get action from virgin - think I need an engineer 🤞🤞

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